2016 Homebuyers’ Choice Awards: Winners & Criteria

Eliant is proud to announce the 43 home-builder winners of the “Eliant 2016 Home Buyers’ Choice Awards,” in partnership with imortgage; RET Staffing (Real Estate Temps); dwellingLive; Crummack Huseby HOA Management and BRE Services; and Cove Programs.

 

The top national award – “The ELIANT” – has been presented to the two highest rated home builders based on customers’ ratings of the three “Key Measures” questions at Move-In and Year-End (i.e. Satisfied with Overall Quality?; Builder Met Commitments?; Customer’s Willingness to Refer a Friend):

 

The “ELIANT”: Highest rating for “Overall Purchase & Ownership Experience

  • Single division home builder: The Olson Company – CA
  • Multiple division home builder: MBK Homes – Irvine, CA

 

All other awards have been given for home buyers’ satisfaction with six key elements of the purchase and ownership experience. The six categories include:

 

  1. The Purchase Experience (on Eliant’s ‘Move-In Survey’)
  2. The Design Selection Experience (on the Move-In Survey)
  3. The Construction Experience (on the Move-In Survey)
  4. First-Year Customer Service Experience (from Eliant’s ‘Mid-Year’ and ‘Year-End Surveys’)
  5. First-Year Quality (from the ‘Year-End Survey’)
  6. Highest Percent of Sales From Referrals (from the Move-In Survey: “Were you referred to this builder by a friend?”)

 

In these categories, awards have been given to builders in each of three ‘size’ segments based on total 2015 closings:

 

  • High Volume Home Builders or Divisions: >250 homes closed
  • Large Home Builders or Divisions: 100-249 homes closed
  • Medium Home Builders or Divisions: <100 homes closed

 

New this year, an award recognizing the most improved builder divisions has been added. In addition, awards focusing on specific behaviors that correlate with high customer satisfaction and willingness to refer a friend will be given. These categories include:

  • Design Selection Experience: Perceived Value
  • Pro-Active Communication of Construction Progress
  • Site Cleanliness
  • Warranty Service: Right the First Time
  • Lender Proactive Communication of Loan Status

 

Eliant has also added awards for the top field representatives in the areas of Sales, Construction, Design and Customer Service. These representatives were identified as the best in North America at delivering an extraordinary customer experience by homeowners.

 

Winners of the “Eliant 2016 Home Buyers’ Choice” awards are based only on scores from all surveys received from January 1-December 31, 2015, regardless of closing date.

 

The 2016 Homebuyers’ Choice Award luncheon to honor our award winners: February 26, 2016 at the Center Club – Orange County Performing Arts Center, Costa Mesa, CA.

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43 Home builders receiving Premier Awards (First, Second, Third Place) or Honorable Mention awards include (in alphabetical order):

 

  • Benchmark Communities – Bay Area
  • Benchmark Communities – Nashville
  • Benchmark Communities – Southern California
  • Benchmark Communities – Washington
  • Benchmark Communities – Central Valley
  • Brookfield Residential – Bay Area
  • Brookfield Residential – Southern California
  • Camelot Homes
  • Capital Pacific Homes
  • Classic Homes
  • FCB Homes
  • Giddens Homes
  • GL Homes of Florida – Palm Beach Adult
  • GL Homes of Florida – Palm Beach Family
  • GL Homes of Florida – Palm Beach Luxury
  • Grand Homes – East
  • Grand Homes – North
  • Grand Homes – South
  • Irvine Pacific Homes
  • MBK Homes – Southern California
  • McCaffrey Homes
  • Meridian Mark Management – Walton
  • Minto Florida
  • Oakpointe Builders
  • Robson Communities
  • Rosewood Homes
  • Ryland Homes – Atlanta
  • Ryland Homes – Chicago
  • Ryland Homes – Phoenix
  • Ryland Homes – Washington
  • Streetside Developments
  • The New Home Company – Northern California
  • The New Home Company – Southern California
  • The Olson Company
  • Tim Lewis Communities – Northern California
  • TRI Pointe Homes – Northern California
  • TRI Pointe Homes – Southern California
  • Wathen Castanos
  • William Lyon Homes – Arizona
  • William Lyon Homes – Nevada
  • William Lyon Homes – Northern California
  • William Lyon Homes – Southern California
  • Woodside Homes – Fresno

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“Eliant’s 2016 Home Buyers’ Choice Awards”

In partnership with imortgage, Real Estate Temps, dwellingLive, and Constellation HomeBuilder Systems

 

 

Homebuyers’ Ratings of ‘The Purchase Experience’

 

High Volume Builders (>250 closings in 2015)

 

First Place: Brookfield Residential – Southern California Division

Second Place Goes To 2 Builders (TIE for 2nd place):

  • TRI Pointe Homes – Northern California
  • Minto Communites, LLC

Honorable Mention (HM):

  • Robson Communities
  • Classic Homes

 

 

Large Volume Builders (100-250 closings in 2015)

 

First Place: The New Home Company – Southern California

Second Place: Benchmark Communities – Central Valley

Third Place: The Olson Company

Honorable Mention (HM):

  • Benchmark Communities – Bay Area
  • Wathen Castanos

 

 

Medium Volume Builders (<100 closings in 2015)

 

First Place: MBK Homes – Southern California

Second Place: Giddens Homes

Third Place: FCB Homes

Honorable Mention (HM):

  • Rosewood Homes
  • Benchmark Communities – Washington

 

 

 

 

The Design Selection Experience

 

High Volume Builders (>250 closings in 2015)

 

First Place: Classic Homes

Second Place: Minto Communites, LLC

Third Place: Robson Communities

Honorable Mention (HM):

  • Ryland Homes – Washington
  • Ryland Homes – Chicago

 

Large Volume Builders (100-250 closings in 2015)

 

First Place: The New Home Company- Southern California

Second Place: Benchmark Communities – Central Valley

Third Place: The Olson Company

Honorable Mention (HM):

  • McCaffrey Homes
  • The New Home Company – Northern California

 

 

Medium Volume Builders (<100 closings in 2015)

 

First Place: Rosewood Homes

Second Place: Giddens Homes

Third Place: Benchmark Communities – Southern California

Honorable Mention (HM):

  • Benchmark Communities – Washington
  • MBK Homes – Southern California

 

The Construction Experience

 

High Volume Builders (>250 closings in 2015)

 

First Place Goes To 2 Builders (TIE for 1st place):

  • Robson Communities
  • TRI Pointe Homes – Northern California Division

 

Second Place Goes To 2 Builders (TIE for 2nd place):

  • Minto Communites, LLC
  • Classic Homes

 

Honorable Mention (HM):

  • William Lyon Homes – Southern California Division

 

 

Large Volume Builders (100-250 closings in 2015)

 

First Place: The New Home Company- Southern California

Second Place Goes To 2 Builders (TIE for 2nd place):

    • Benchmark Communities – Central Valley Division
    • The Olson Company

Honorable Mention (HM):

  • McCaffrey Homes
  • William Lyon Homes – Arizona

 

 

Medium Volume Builders (<100 closings in 2015)

 

First Place: FCB Homes

Second Place: Camelot Homes

Third Place: Benchmark Communities – Southern California

Honorable Mention (HM):

  • Giddens Homes
  • Rosewood Homes


Overall First-Year Quality

 

High Volume Builders (>250 closings in 2015)

 

First Place: Robson Communities

Second Place: TRI Pointe Homes – Northern California

Third Place: Woodside Homes – Fresno

Honorable Mention (HM):

  • Minto Communites, LLC
  • Ryland Homes – Phoenix

 

 

Large Volume Builders (100-250 closings in 2015)

 

First Place: The Olson Company

Second Place: The New Home Company – Southern California

Third Place: Benchmark Communities – Central Valley Division

Honorable Mention (HM):

  • Grand Homes – East
  • McCaffrey Homes

 

Medium Volume Builders (<100 closings in 2015)

 

First Place: Rosewood Homes

Second Place: MBK Homes – Southern California

Third Place: Giddens Homes

Honorable Mention (HM):

  • Oakpointe Builders
  • Benchmark Communities – Washington

 

 

 

The First-Year Customer Service Experience

 

High Volume Builders (>250 closings in 2015)

 

First Place: TRI Pointe Homes – Northern California

Second Place: Robson Communities

Third Place: TRI Pointe Homes – Southern California

Honorable Mention (HM):

  • Woodside Homes – Fresno
  • Irvine Pacific Homes

 

Large Volume Builders (100-250 closings in 2015)

 

First Place: The Olson Company

Second Place: The New Home Company – Southern California Division

Third Place: Benchmark Communities – Central Valley

Honorable Mention (HM):

  • Grand Homes – East Division
  • The New Home Company – Northern California Division

 

 

Medium Volume Builders (<100 closings in 2015)

 

First Place: Rosewood Homes

Second Place: Benchmark Communities – Washington

Third Place: MBK Homes – Southern California

Honorable Mention (HM):

  • Giddens Homes
  • Grand Homes – South


Highest Percent of Sales from Referrals

 

High Volume Builders

 

First Place: GL Homes of Florida – Palm Beach Adult Division

Second Place: Irvine Pacific Homes

Third Place: Ryland Homes – Atlanta

Honorable Mention (HM) at:

  • William Lyon Homes – Northern California
  • Woodside Homes – Fresno

 

Large Volume Builders

 

First Place: GL Homes of Florida – Palm Beach Luxury Division

Second Place: McCaffrey Homes

Third Place: GL Homes of Florida – Palm Beach Family Division

Honorable Mention (HM):

  • Wathen Castanos
  • Brookfield Residential – Bay Area

 

Medium Volume Builders

 

First Place: FCB Homes

Second Place: MBK Homes – Southern California

Third Place: Camelot Homes

Honorable Mention (HM):

  • Tim Lewis Communities – Northern California
  • Streetside Developments

 

 

Most Improved Builder Division

 

First Place: Meridian Mark Management – Walton

Second Place: Grand Homes – North

Third Place: Camelot Homes

Honorable Mention (HM):

  • Capital Pacific Homes
  • Grand Homes – South

 

 

Referral Driver Issues: Design Selection Experience: Perceived Value

 

First Place: The New Home Company – Southern California

Second Place: Rosewood Homes

Third Place: Benchmark Communities – Washington

Honorable Mention (HM):

  • The Olson Company
  • Benchmark Communities – Nashville

 

 

Referral Driver Issues: Pro-Active Communication of Construction Progress

 

First Place: The New Home Company – Southern California

Second Place: The Olson Company

Third Place: Giddens Homes

Honorable Mention (HM):

  • MBK Homes – Southern California
  • Classic Homes

 

 

Referral Driver Issues: Site Cleanliness

 

First Place: The New Home Company – Southern California

Second Place: Benchmark Communities – Southern California

Third Place: Camelot Homes

Honorable Mention (HM) Goes To 3 Builders (TIE for HM):

  • The Olson Company
  • Benchmark Communities – Central Valley
  • Rosewood Homes

 

Referral Driver Issues: Warranty Service: Right the First Time

 

First Place: The Olson Company

Second Place: Benchmark Communities – Central Valley

Third Place: Rosewood Homes

Honorable Mention (HM):

  • The New Home Company – Southern California
  • MBK Homes – Southern California

 

Referral Driver Issues: Lender Proactive Communication of Loan Status

 

First Place: GL Homes of Florida – Palm Beach Luxury

Second Place: William Lyon Homes – Nevada

Third Place: GL Homes of Florida – Palm Beach Family

Honorable Mention (HM):

  • Benchmark Communities – Central Valley
  • The Olson Company

 

 

 

Sales Representative of The Year:

 

First Place: Goes To 3 sales Representative (TIE for 1st place):

  • Jose Alkon – The New Home Company – Southern California
  • Linda Sender – Tim Lewis Communities – Northern California
  • Pamela Bayless – The New Home Company – Northern California

Honorable Mention (HM):

  • Hesse – Robson Communities – The Olson Company
  • Joann Cunningham – Minto Communites, LLC

 

 

Construction Representative of The Year:

 

First Place: Eric Galley – Minto Communites, LLC

Second Place: Ryan Dwyer – Minto Communites, LLC

Third Place: Mike Ashley – Benchmark Communities – Central Valley

Honorable Mention (HM):

  • David Hooten – The New Home Company – Southern California
  • Tony Villelli – The New Home Company – Southern California

 

Design Representative of The Year:

 

First Place: Joy Gorey – The New Home Company – Southern California

Second Place: Linda Hensley – The New Home Company – Southern California

Third Place: Brooke Howhannesian – The New Home Company – Southern California

Honorable Mention (HM):

  • Lynette Miller – GL Homes of Florida
  • Alyssa Matthews – The New Home Company – Southern California

 

 

Customer Service Representative of The Year:

 

First Place: Uriel Casillas – The New Home Company – Southern California

Second Place: Gary Schultz – TRI Pointe Homes – Southern California

Third Place: Carlos Abelar – William Lyon Homes – Southern California

Honorable Mention (HM):

  • Gus Guscott – The New Home Company – Southern California
  • Brian Tipton – The New Home Company – Northern California

 

Overall Home Purchase & Ownership Experience  (“The Eliant”)

 

Single Division Builders (regardless of sales volume)

 

First Place: The Olson Company

Second Place: Rosewood Homes

Third Place: FCB Homes

Honorable Mention (HM):

  • Giddens Homes
  • Robson Communities

 

Multi-Divisional Builders (regardless of sales volume)

 

First Place: MBK Homes

Second Place: The New Home Company

Third Place: Benchmark Communities

Honorable Mention (HM):

  • TRI Pointe Homes
  • Grand Homes

 

For further information, contact Bob Mirman (949) 753-1077 x12

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