Our Team

Our prize-winning CEO quarterback guides our revolutionary strategies for helping our customers delight their customers. Plus, we’ve got the best in the biz as our VPs, Directors, Managers and Program Supervisors. With this group of creative gridiron specialists on your side, get ready to score the industry’s highest ratings for years to come.

Every day is the SuperBowl at Eliant
We’re always ready to help you score a bunch of touchdowns for your customers.

Check out our team leaders:

CEO, Founder
Head Honcho, Top Dog. Bob has been Eliant's driving force for over 30 years. Bob provides assistance in interpreting your survey scores and rankings; presentations to your teams; training for your organization; keynote speeches at corporate & industry events. And he says he is “having more fun than ever”!
President & Client Success Officer
Jex is equal parts building industry executive and company operations guru. His experience ensures that our products and services align perfectly with client needs. Jex is our beacon, guiding Eliant towards a bright future.
Fernanda Luick
Senior Client Experience Manager
Fernanda is Eliant's Argentinean treasure. In her over 18 years with Eliant, she has worn many hats and worked with a wide variety of clients interested in delivering an extraordinary customer experience. She knows how to tackle a problem and find the best solution no matter the business goal.
Eric Mitchell
Project Manager
Our problem solver. Eric looks for solutions that can enhance the business of Eliant and its customers. Designing and developing new programs to expand Eliant’s offerings is his area of expertise.
Jennifer Martin
Client Onboarding Specialist
She holds the keys. Jennifer provides step-by-step guidance to new clients as they begin their journey. She will guide you through contract and set up. In addition, Jennifer provides current information on Eliant's processes and programs.
Beth Bloom
Director, Survey Operations
The ‘go-to’ person at Eliant for 15 years. Beth keeps things running smoothly…and accurately. Setting up report subscriptions; changes in passwords & homebuyers’ emails; checking status of surveys; changes in reps’ info; responding to your questions on merged data. YIKES! When does she sleep?
Gwyneth Ramirez
Executive Assistant
Gwyneth makes supporting the Executive Team look easy. Perhaps it's her ability to keep a dozen balls in the air, or it could be the chocolate chip pumpkin muffins. We're not sure. If you ask her what her secret is to helping the team, she'll just say, "There's a spreadsheet for that..."
Vicki Frailey
Business Development Coordinator
Vicki is short in stature but huge in personality. She has developed relationships with CEO's, Presidents and Vice Presidents of Sales and Customer Service. She provides the opportunity for individuals looking to improve their customer experience to understand Eliant's products and services. Her efforts have resulted in continued growth for Eliant.
Artie Trotter
Accounting Manager
Our number cruncher. He deals with dollars and “sense.” Artie can assist you with any billing and invoice issues.

Contact Us to learn more or get started!

If you haven’t checked them out yet, make sure to browse our pages about our Homebuyers’ Choice Awards and Client Testimonials.

Contact us to learn how you can build an extraordinary customer experience