Who We Are

Eliant is recognized as the building industry’s leading provider of Customer Experience solutions for hundreds of North America’s top homebuilders. Our firm is the largest consumer research company in the country that caters exclusively to the building industry, conducting over 100,000 homebuyer surveys annually.

Eliant’s sophisticated consumer tracking tools and information management systems provide builders with timely, actionable information and strategies to improve the customer experience, and dramatically improve our builder-clients’ sales from referrals.

Headquartered in Dana Point, California, Eliant was founded in 1984 by CEO, Bob Mirman, a clinically-trained psychologist who was the first to develop a series of customer surveys designed to identify and improve the entire home buying experience. From the purchase experience through years after move-in, builders use Eliant’s near real-time information to measure, reward, and transform practices for creating referral-based sales.

Armed with data reviewed by a premiere university, Eliant offers a blueprint for building, inspiring and transforming individual and team behaviors for delighting customers to a degree unrivaled in the industry.

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We hope you enjoy reading more about our blueprint: Measurement, Consultation, Transformation, Certification.

Contact us to learn how you can build an extraordinary customer experience